Shipping Costs and Delivery Times
*(2-8 business days)
*(1-3 business days)
|Less than $55||$6.50||$11|
|$55 to less than $130||Free||$4.50|
|$130 or more||Free||Free|
*rural/remote areas may take longer
An email will be sent to you with your tracking number once your order has been processed. Shipments are processed the next business day after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.
We deliver to PO Boxes and Parcel Lockers. Please include the street address of the Parcel Locker location.
We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If deemed safe, the courier may leave the parcel at the address. Otherwise, the parcel will be taken to the nearest collection point and a collection card will be left for you.
If a parcel is returned to Lila Beauty due to being unclaimed or because an incorrect address was submitted, the customer will be responsible for the redelivery handling and postage fee. This fee is valued up to $20 depending on the weight and size of the order. If the customer would prefer a refund then the fee will then be deducted from the total order amount. Lila Beauty is not responsible for unclaimed parcels or parcels that have had incorrect addresses submitted during the order. Lila Beauty is also not responsible where if a parcel has been lost or stolen unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.
If you have requested a redirection or safe drop for your parcel, Lila Beauty will not be responsible for lost or undelivered parcels for your order. Please ensure the address is correct when confirming your order to avoid any inconvenience.