Shipping Costs and Delivery Times

 Order Value

Standard Shipping

*(2-8 business days)

Express Shipping

*(1-3 business days)

Less than $55 $6.95 $11
$55 to less than $130 Free $4.50
$130 or more Free Free

 

*rural/remote areas may take longer

An email will be sent to you with your tracking number once your order has been processed. Orders are processed the next business day after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.

We deliver to PO Boxes and Parcel Lockers. For Parcel Lockers, please include the street address of the Parcel Locker location.

We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If no one is present at the time of delivery then the parcel may be taken to the nearest collection point and a collection card will be left for you. 

If a parcel is returned to Lila Beauty due to being unclaimed or because an incorrect address was submitted, the customer will be responsible for the redelivery handling and postage fee of up to $20. If the customer would prefer a refund then the fee will then be deducted from the total order amount. Lila Beauty is not responsible for unclaimed parcels or parcels that have had incorrect addresses submitted during the order. Lila Beauty is also not responsible where if a parcel has been lost or stolen unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.

You can give authority to leave for your orders so that a signature will not be required at the time of delivery. Please note though that If you have given authority to leave then Lila Beauty will not be responsible for lost or undelivered parcels for your order if the tracking has been scanned as 'delivered'. If Safe Drop or a redirection was requested for a parcel then Lila Beauty will not be responsible for lost or undelivered parcels in these cases.

Please ensure the address is correct when confirming your order to avoid any inconvenience. 

 

INTERNATIONAL SHIPPING

  • WE HAVE CEASED INTERNATIONAL SHIPPING DUE TO THE RESTRICTION OF AIR FLIGHTS AS MANY PARCELS ARE AWAITING BOARDING AT THE AIRPORT. 
  • THE ONLY OPTION AND ZONE CURRENTLY AVAILABLE IS ZONE 1 (NEW ZEALAND) VIA INTERNATIONAL EXPRESS. THESE ARE STILL BEING DELIVERED BUT THERE WILL BE SOME DELAY.

 

AUSTRALIA POST INTERNATIONAL STANDARD

Zone 1

(New Zealand)

4-7 Business Days

Zones 2-6

Asia, Canada, US, Pacific Islands, UK, Ireland

4-13 Business Days

Zones 7-9

Europe, Rest of the World

10-14 Business Days

Up to 0.5kg $12 $18 $25
0.5-1kg $15 $25 $35
1-2kg $20 $40 $55

 

AUSTRALIA POST INTERNATIONAL EXPRESS

Zone 1

(New Zealand)

2-4 Business Days

Zones 2-6

Asia, Canada, US, Pacific Islands, UK, Ireland

3-6 Business Days

Zones 7-9

Europe, Rest of the World

3-6 Business Days

Up to 0.5kg $15 $35 $48
0.5-1kg $18 $40 $55
1-2kg $23 $50 $65

*All prices are in Australian Dollar and do not include local taxes and import/custom duties for international orders. Lila Beauty is not responsible for any customs fees, taxes and additional costs associated with international orders.

To confirm the zone for your country, please check here

International Parcels will be sent using Australia Post International Standard. Tracking numbers will be provided upon dispatch. 

*Estimated delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.