Shipping & Delivery
SHIPPING WITHIN AUSTRALIA
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All orders are generally dispatched within 1 business day (During peak periods such as Black Friday, there may be an additional 1-2 business day for dispatch. However we will try to have the order dispatched within 1 business day if possible).
All orders will be sent using Australia Post (only exception are Nappies which will be considered as bulky items and may be sent by standard delivery via Courier instead).
We deliver to PO Boxes and Parcel Lockers. For Parcel Lockers, please include the street address of the Parcel Locker location.
Shipping Costs and Delivery Times
| Order Value |
Standard Shipping *(2-8 business days) |
Express Shipping *(1-3 business days) |
| Less than $49 | $6.95 | $10 |
| $49 to less than $120 | Free | $4 |
| $120 or more | Free | Free |
*rural/remote areas may take longer
All standard shipping (excludes any promotional shipping offers) within the following Melbourne postcodes will be upgraded to express shipping:
3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999
As we are dispatching from Melbourne, we are able to access discounted rates for these postcodes. Hence we will be able to upgrade deliveries here to express shipping.
An email will be sent to you with your tracking number once your order has been processed. Orders are processed the next business day after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.
We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If no one is present at the time of delivery then the parcel may be taken to the nearest collection point and a collection card will be left for you.
If a parcel is returned to Lila Beauty due to being unclaimed or because an incorrect or insufficient address was submitted, the customer will be responsible for the return and redelivery fee of $18. Please kindly contact us at hello@lilabeauty.com.au before the parcel has been returned to our warehouse to advise us of your preference here.
For all other returned parcels, an $18 return and restocking charge will be deducted from the order refund. Lila Beauty is not responsible for unclaimed parcels or parcels that have had incorrect or insufficient addresses submitted during the order. Lila Beauty is also not responsible where if a parcel has been lost or stolen unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.
You can give authority to leave for your orders so that a signature will not be required at the time of delivery in the 'order note' section which can be located in the side drawer cart just above the 'checkout' button. Please note though that If you have given authority to leave then Lila Beauty will not be responsible for lost or undelivered parcels for your order if the tracking has been scanned as 'delivered'. If Safe Drop or a redirection was requested for a parcel then Lila Beauty will not be responsible for lost or undelivered parcels in these cases.
Please ensure the address is correct when confirming your order to avoid any inconvenience.
All orders made are final and are sent directly to our warehouse team for processing. Therefore we cannot guarantee any amendments or cancellations of orders once they have placed as they may have already been processed at our warehouse. It is the customer's responsibility to ensure all details are correct at the time of ordering.
To track parcels with Australia Post:
You will find your tracking number in your shipment confirmation email.
You can click on the tracking link in the email to take you to Australia Post's tracking portal or enter the number here:
https://auspost.com.au/mypost/track/#/search
INTERNATIONAL SHIPPING
- PLEASE NOTE THAT A NUMBER OF DELIVERIES MAY ENCOUNTER DELAYS DUE TO REDUCED AIR FLIGHT AVAILABILITY
- ALSO SOME COUNTRIES CANNOT BE SHIPPED TO DUE TO RESTRICTIONS OR BORDER CLOSURE. PLEASE VIEW THE FOLLOWING LINKS FROM THE RELEVANT SERVICES FOR THE LATEST UPDATES REGARDING DIFFERENT COUNTRIES
AUSTRALIA POST
DHL
https://www.simplydhl.com/covid-19updates
We offer Australia Post International Express (EMS) and DHL Express for our international shipping services. All rates will be shown at checkout.
For New Zealand orders, we have free EMS shipping for orders over $170.
*All prices are in Australian Dollar and do not include local taxes and import/custom duties for international orders. Lila Beauty is not responsible for any customs fees, taxes and additional costs associated with international orders.