Thank you for placing orders at Lila Beauty. Your orders are confirmed once payment has been received.
Skincare products make great gifts! There is no need to worry here as we do not add any price details in our orders.
At Lila Beauty, we keep your personal information secure and private during the entire checkout process to ensure that you have a safe and secure shopping experience.
At Lila Beauty we accept credit cards (Visa, Mastercard, Amex), Paypal, Google Pay, Apple Pay, Afterpay and Zip Pay.
You can apply your discount codes to your order when you checkout. Enter the code into the discount box at the right of your screen and then press 'Apply'. Your discount will be deducted and you can then continue with payment. Only one discount code may be used per order and they cannot be combined with other promotions or offers.
We offer free shipping for orders of $50 AUD or more. This is the total after all discounts, offers or promotions have been applied. If you have reached this order amount threshold and can not see free shipping on your screen, try refreshing your browser's cookies or restarting the browser.
We process and ship all order on every business day (Monday-Friday, excluding any public holidays). Once we have received your order, they will be fulfilled and shipped the next business day. Once your order has been shipped you will receive a shipping confirmation email with your order's tracking number. Our orders are shipped from Melbourne, Australia.
We ship using parcel post from Australia Post. Orders normally take between 2-6 business days to arrive. It might be slightly slower if it is shipping to rural/remote areas or during holiday periods.
GST is already included in the product's price. There are no more tax added when you go to checkout your orders.
To track the status of your order, click here and enter the tracking number enclosed in your email. You can also contact the courier to track the status of your order.
Email us as soon as possible. If your order has not been fulfilled or shipped, we will be able to alter the address for you. However if the order has been fulfilled and shipped, and the package has been delivered, Lila Beauty will not be liable for any replacement or refund. Additional costs may be charged by the courier for undelivered parcels with a wrong or invalid address.
Returns & cancellations
Depending on whether your order has been fulfilled and shipped, you may or may not be able to change or cancel your order. If the order has been fulfilled and shipped, it will not be possible to change or cancel your order. Please email us at email@example.com with the subject "Cancellation" right away and we will let you know whether it can be amended or cancelled then.
If an item you received is defective or incorrect, we will replace or refund the item provided that you contact us at firstname.lastname@example.org within 30 days of receiving the item and provide us with images and details in regards to the order. After contacting us, please send the item back to us within 7 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The policy does not cover for 'change of mind' returns or any returns in regards to the product not suiting your skin tone and skin sensitivities.
Please contact us at email@example.com with your full name, order number and an image of the damaged item. We will resolve the issue for you.
If you have a large order, your order may be split into multiple packages. Please check your initial order or shipping confirmation notice for any additional tracking numbers. If there are no additional tracking numbers found, please contact us at firstname.lastname@example.org and we will ship the missing product out to you.
If you have received a message saying your details are invalid when trying to log into your account, please attempt the following methods to try resolve the problem. *Clear your browser history and cache and restart your browser. *Make sure you are logging in with the email and password you registered with. *If you cannot remember your password, click on the 'forgot password?' link in the password box and follow the steps to reset your password. If you are still encountering problems after attempting these steps, please contact us at email@example.com and we will assist you.
Our products are 100% authentic and are sourced from authorized distributors. We pride ourselves on bringing you authentic quality Korean skincare products so that you can have a peace of mind knowing that your products are genuine.
Please check that your email was sent to firstname.lastname@example.org. We try to respond to all email as soon as possible (normally within the 48 hours). Sometimes our emails may end up in your spam/junk folder so please ensure you have added us to your contacts. You can send us another email to ensure that we do receive it on our end and we will respond to you as soon as possible.
This is a skin routine that focuses on a deep cleanse, exfoliation of the skin, treatments and skincare products to deeply hydrate and nourish your skin and then adding SPF on top of all that to protect the skin. A more thorough read about the 10 step Korean skincare routine can be found here in our blog section.
Introducing new products to your skincare routine requires a lot of trial and error testing. Generally when you are introducing new products, use only one to two new products at a time so that you will be able to see clearly what effects it will have on your skin. Sometimes your skin will breakout initially as it is going through an adjusting period with the new skincare products. However, if irritation continues, it could be signalling that you may be allergic to some of the ingredients and there you should stop using the product altogether.
We are always continuously trying to add trending and popular skincare products to our online store. If you have a suggestion for an item, we would like to hear it! Please email us your recommendations at email@example.com and we will look into them.
When a product in our store uses the term 'whitening', it is referring to brightening your complexion and balancing out your skin tone. Your skin will not turn 'white' in colour as their is no bleach or whitening agents in our skincare products.